Terms of Service

Last Updated: January 1, 2025

1. Agreement to Terms

By accessing our website and using our services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services

HolBrock Estates provides supportive housing, assisted living, homeless shelter, and related housing support services throughout the Baltimore, MD area. All services are subject to a separate written program agreement, intake process, or participation contract.

3. Service Agreements & Fees

Fee estimates provided via our website or in person are based on the information available at the time. Final fees may vary depending on program eligibility, funding sources, level of care or housing placement, and any additional support services requested by the client.

Professional Service Disclaimer

HolBrock Estates provides supportive housing and related housing support services only. HolBrock Estates is not a law firm, CPA firm, tax preparation firm, real estate brokerage, appraisal firm, engineering firm, or licensed contractor, and does not provide legal advice, tax advice, accounting opinions, brokerage representation, appraisals, engineering opinions, or licensed trade services. If a matter requires a licensed professional, HolBrock Estates may coordinate with an independent third-party provider only after written client approval. Any such third-party service is outside HolBrock Estates’ standard scope and is governed by a separate agreement directly between the client and that provider.

SMS Terms & Conditions

These SMS Terms & Conditions describe how HolBrock Estates communicates via text message and how you can manage your preferences.

SMS Consent Communication

Phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications

If you have consented to receive text messages from HolBrock Estates, you may receive text messages related to appointment reminders, billing inquiries, housing or service updates, and follow-ups on your requests.

Example: Hello, thank you for contacting HolBrock Estates. How can we help you? Reply STOP to opt out at any time. Message and data rates may apply. For assistance, text HELP or visit our Privacy Policy and Terms & Conditions.

Message Frequency

Our SMS message frequency will be from 50 to 1000 text messages daily across all users.

Potential Fees for SMS Messaging

Many carriers charge a fee for each message sent or received. Fees vary by carrier and whether the message is sent domestically or internationally.

Opt-In Method

Customers may opt in to SMS messaging from HolBrock Estates through intake forms, verbally, by filling out a paper form, or via our Contact Us page. This agreement for SMS will not be shared with third parties for marketing purposes.

Opt-Out Method

Customers can opt out of SMS messaging from HolBrock Estates by replying STOP at any time to any received SMS message. Once opted out, no further SMS communication will be sent. Customers can opt back in at any time by replying START.

Support & Questions

If you need clarification or assistance regarding the TCR registration process, or have any issues, you can reply with the keyword HELP, call us at (443) 539-8508, or contact us online.

Standard Messaging Disclosures

  • Message and data rates may apply.
  • You can opt out at any time by texting “STOP”.
  • For assistance, text “HELP” or visit our Privacy Policy and Terms & Conditions pages.
  • Message frequency may vary.